OTG REFUND POLICY

Damaged Items

Your satisfaction is important to us! Each item is quality checked before being sent out. If an item arrives damaged or broken please notify us at info@otgstudio.ca. We will replace your item free of charge. Please notify us within 14 days of delivery to be eligible for a replacement. 

Returns/Exchanges

Our customers' health and product hygiene is a priority at OFF THE GRID. Due to the intimate nature of our products we cannot accept returns.

If you are experiencing a reaction to one of our products please notify us at info@otgstudio.ca immediately with photo evidence. We will refund the total amount of the product responsible for the reaction. Refunds may take multiple business days to be processed. Please notify us within 14 days of delivery to be eligible for a refund. Shipping costs will not be refunded. 

 

The information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site. If you are uncertain about any ingredients  please contact your health care provider. OFF THE GRID is not responsible for any reactions or skin irritations.  

OFF THE GRID has made every effort to display as accurately as possible the colours and images of our products. Please note that images may vary depending on the computer or mobile screen through which they are being viewed. 

Changes / Cancellations

 

Orders are processed very quickly and unfortunately cannot be cancelled or changed after the order is placed. If you need to cancel or change your order, please contact info@otgstudio.ca immediately.  

How long will it take my package to arrive?

 

Orders will be shipped within 5-10 business days. A tracking number will allow you to keep an eye on your order’s progress.

How much will I be charged in duties and taxes?

 

Duty and tax charges differ between regions. OFF THE GRID is not responsible for any ‘upon delivery’ charges.​

 

Changes to this Privacy Policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.